The demonetization of 500 and 1000 currency notes shook everyone. The segment of customers that still bought products on Cash On Delivery (COD) were the one who started cancelling their products in large number because of the lack of lower denomination notes and even the firms won’t be accepting the higher denomination notes. The mass cancellation of products in the end was affecting the sellers over the shopping websites, as they had to bear a massive number of returns which means the cost of delivery and even the cost of returns would have to paid by them that too in a large number.
Snapdeal watching all this made a decision to help those affected sellers who were getting large number of COD returns. Snapdeal in a press release announced that it will bear all the expenses that at first the seller bearded in case of returns.
The company stated that they will bear the logistics and packaging expenses on every COD product that costs 500 or more than that.
The exact statement by the company in the press release is as follows: “In its communication to sellers, it has informed them that any such charges, which are in normal course, borne by the seller, will be paid for by Snapdeal,”
This is not the only changes Snapdeal made in their system post demonetization, recently the firm announced the “Wallet On Delivery” feature which allowed the users to order their product and pay via Freecharge on delivery, a sort of better replacement for Cash on Delivery.