We all saw the release of new Android version by Google namely Nougat 7.0 which is being appreciated a lot by reviewers as well as users too but it seems like some Nexus 5X users don’t seem to be enjoying this new update and having some problem with their devices after the update.
Recently Official Google Nexus Help Forum was hit by various Nexus 5X users that after Android 7.0 Nougat there were Reboot issues in their Smartphones.
Google reportedly looking on the matter stated that this is probably a hardware problem caused by the new update and can’t be fixed via Over The Air (OTA) updates and the Smartphones need to be taken to the Official LG service center to get it repaired for the same.
Although Nexus 5X owners tried a lot of tactics to get out of this situation on their own but were not at all able to fix this and all of their work gone in vain.
One of the users of Official Google Nexus Help Forum posted “Installed nougat over the air yesterday and since then random reboots occur. I created the cache partition but no luck. Did a factory reset but problem still there.”
To the increasing related queries, a Google Employee named Orin replied “We understand that a very small number of users are experiencing a bootloop issue on the Nexus 5X. We are continuing to investigate the situation, but can confirm that this is strictly a hardware related issue. For those of you that are currently experiencing this, please contact your place of purchase for warranty or repair options. We’re sorry for the inconvenience and appreciate your continued patience,”
According to him the problem is “minor” and has affected only a small lot of people.
After all this Google recommended that “If you purchased your Nexus 5X on the Google Store, contact us for information about refunds, exchanges, or repairs.” For others, Google notes, “If you didn’t purchase your Nexus 5X on the Google Store, visit the LG website at www.lg.com/. You may be covered by LG’s limited manufacturer’s warranty.”
Seems like Google is very confident on the matter and is dealing the same with the cool attitude of theirs.
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